Import & VAT Taxes

EU Customers, please be aware that as of July 1, 2021, items imported to the EU with a value of €22 (about $26) or less will no longer be exempt from Value Added Tax (VAT), which means all goods sent will be subject to the local rate of VAT in select European Union countries. European Union VAT rates will vary between EU countries & may range from 15% up to 27%.

Sound Escape Agency will NOT collect this local rate of VAT at checkout. It will be up to the customer to pay any additional taxes or import charges that may occur upon delivery.

Orders amounting to more than €150 will be subject to additional tax fees at importation in the EU Member State. EU customers, please ensure that your order does not surpass €150 in value.

For international orders, please be aware that there may be additional charges and/or fees due to customs and/or import taxes, depending on each country’s policy.

While we do our best to ensure that this will not happen, Sound Escape Agency is not responsible for additional charges if & when they do occur.

Geographic Regions

Sound Escape Agency ships to specific geographic regions only. Each geographic region served is offered a certain set of shipping methods. We do not ship to countries and/or regions not listed in our shipping options.

Postal & Courier Services

Sound Escape Agency utilizes shipping services offered by “United States Postal Service (USPS)” and “United Parcel Service (UPS)”.

Shipping Methods

Sound Escape Agency utilizes specific shipping methods via postal services or courier services to fulfill shipments on customer orders, depending on the geographic regions and shipping zones of customers.

Sound Escape Agency may use one of the following shipping methods to fulfill orders and have them delivered to customers:

USPS First Class Mail”, “USPS Priority Mail” or “UPS Live Rates”.

Alternative Shipping Options

Sound Escape Agency reserves the right to use an alternative shipping method not listed here. Sound Escape Agency reserves the right to use a postal and or courier service also not listed here.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Contact Information

Questions about Shipping and Import Taxes should be sent to us Here.